Refund policy
POKEDRIP – RETURN & REFUND POLICY
Last updated: August 2026
At PokeDrip, we want every customer to have a fair, transparent and enjoyable buying experience. Due to the collectible nature of Pokémon TCG products, sealed products, Mystery Packs and trading cards, certain return conditions apply.
This policy is subject to applicable South African consumer law, including the Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECTA). Nothing in this policy is intended to remove or limit any rights that a customer has under applicable law.
1. SEALED POKÉMON TCG PRODUCTS
Change-of-mind returns on eligible sealed products may be considered provided that:
• The product remains completely sealed, unopened and unused.
• All original factory wrapping, seals, packaging and contents remain intact.
• The product is returned in substantially the same condition in which it was supplied.
• The customer contacts PokeDrip within the applicable return/cooling-off period provided by law, where such a right applies.
Products that have been opened, unsealed, tampered with, damaged after delivery, or otherwise altered by the customer generally cannot be accepted as a change-of-mind return.
Where a voluntary change-of-mind return falls outside a statutory cooling-off right but PokeDrip nevertheless agrees to accept it, PokeDrip may apply a reasonable administration/restocking charge communicated to the customer before accepting the return.
Where legislation gives the customer a cooling-off or return right, any refund, fee or return cost will be handled in accordance with that legislation.
2. MYSTERY PACKS
Due to the nature of PokeDrip Mystery Packs, change-of-mind returns or refunds are not accepted once a Mystery Pack has been opened or its contents have been revealed.
Mystery Packs contain predetermined or randomly allocated products depending on the particular promotion or drop. Purchasing a Mystery Pack does not guarantee a particular card, rarity, hit, pull, booster result or monetary value unless expressly stated in the product listing.
Receiving cards or booster packs that do not contain a desired pull or “hit” is not considered a defect and does not by itself qualify the purchase for a refund.
Where Mystery Packs include advertised chase items, prizes or different possible contents, the applicable structure and conditions will be stated in the relevant product description or promotion.
Nothing in this section excludes any return, refund or other remedy that PokeDrip is legally required to provide under applicable South African consumer law.
3. OPENED BOOSTER PACKS & TRADING CARDS
Pokémon booster packs, trading cards and similar collectible products generally cannot be returned merely because the customer is unhappy with the cards pulled from the product.
PokeDrip cannot guarantee pulls, hits, card rarity, card centering, print quality or monetary value unless expressly stated otherwise.
Manufacturer-related printing variations or imperfections will be assessed in accordance with applicable consumer law and the circumstances of the particular product.
4. PRE-ORDERS
Pre-orders reserve products expected to become available at a future date.
Pokémon TCG allocations may be changed or reduced by manufacturers, distributors or suppliers. If PokeDrip cannot fulfil a pre-order because sufficient stock is not supplied, the affected customer will be offered an appropriate remedy, which may include a full refund for the affected product or another option agreed upon with the customer.
Estimated release and delivery dates may change due to supplier, distributor, customs, logistics or courier delays.
PokeDrip will communicate material changes affecting an order as soon as reasonably possible.
Any cancellation rights relating to pre-orders remain subject to applicable South African law.
5. CHANGE-OF-MIND RETURN SHIPPING
For an approved change-of-mind return where the customer is legally responsible for return delivery costs, the customer must arrange and pay for the return of the product to PokeDrip.
If PokeDrip agrees to arrange the return through PUDO or another courier on the customer's behalf, the actual return delivery cost may, where permitted by law, be deducted from the amount refunded.
The applicable return delivery cost will be communicated to the customer before the return is arranged.
Original delivery charges may also be treated in accordance with applicable law and the circumstances of the return.
Where a return is caused by an incorrect, defective or damaged product and applicable law requires PokeDrip to bear the return cost, PokeDrip will cover the reasonable return cost.
6. CONDITION OF RETURNED PRODUCTS
Approved returns should be securely packaged to prevent damage while being transported back to PokeDrip.
Customers should retain proof of shipment and tracking information until the return has been completed.
Once an eligible returned product has been received, PokeDrip may reasonably inspect the product to confirm its condition and eligibility before processing the applicable refund.
7. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you believe you have received an incorrect, defective or damaged product, please contact PokeDrip as soon as reasonably possible.
Customers may be asked to provide:
• Their order number;
• Photographs of the product;
• Photographs of the shipping packaging;
• Video where reasonably available; and
• Any other information reasonably required to investigate the issue.
Where the product qualifies for a remedy under applicable consumer law, PokeDrip will provide the appropriate remedy required by law.
8. SHIPPING, PUDO & COURIER DAMAGE
PokeDrip uses third-party delivery and locker services, including PUDO and other courier providers, to fulfil customer orders.
PokeDrip takes reasonable care to ensure orders are appropriately packaged before being handed over to the applicable delivery provider.
Once an order has been dispatched, delivery times, routing, locker availability and other courier operations may be outside PokeDrip's direct control. However, nothing in this policy excludes or limits any responsibility PokeDrip may have under applicable South African consumer law.
If a parcel arrives visibly damaged, crushed, opened, tampered with or otherwise compromised, customers should photograph or record the condition of the parcel before opening it where reasonably possible and retain the original packaging.
Please contact PokeDrip as soon as reasonably possible so that the matter can be investigated with PUDO or the applicable courier.
PokeDrip may request photographs, video, tracking information, packaging and other reasonable evidence necessary to investigate the claim.
Where damage occurred during delivery and PokeDrip is legally required to provide a remedy, PokeDrip will provide the appropriate remedy in accordance with applicable consumer law and may separately pursue the matter with the delivery provider.
PokeDrip will not be responsible for loss or damage caused after delivery where that loss or damage results from improper handling, storage, misuse or other circumstances attributable to the customer.
9. REFUNDS
Once an approved return has been received and assessed, the applicable refund will be processed using the original payment method where reasonably possible, unless another method is agreed upon.
Processing times may vary depending on the customer's bank or payment provider.
Any lawful deductions for agreed return shipping or other permitted charges will be communicated to the customer.
10. ORDER CANCELLATIONS
If you need to cancel an order, please contact PokeDrip as soon as possible.
If an order has not yet been processed or dispatched, PokeDrip will assess the cancellation request in accordance with applicable law and the circumstances of the order.
If an order has already been dispatched, it may need to be handled as a return rather than a cancellation.
Any statutory cancellation or cooling-off rights available to the customer remain unaffected.
11. PROMOTIONS, GIVEAWAYS & BONUS ITEMS
Products supplied free of charge as part of a promotion, giveaway or bonus offer may be subject to the terms of that particular promotion.
Where a purchased product is returned and the purchase qualified the customer for a promotional item, giveaway entry or other benefit, PokeDrip may adjust or withdraw that promotional benefit where permitted by law and where the qualifying purchase no longer exists.
12. AUTHENTICITY
PokeDrip is committed to supplying authentic Pokémon TCG products.
If a customer has a genuine concern regarding the authenticity of a product purchased from PokeDrip, they should contact us with their order details and supporting information so that the matter can be investigated.
13. CONTACT US
For returns, refunds, damaged deliveries or order-related queries, please contact PokeDrip through the contact details provided on our website.
Please include your order number and sufficient information about your request so that we can assist you efficiently.
14. CONSUMER RIGHTS
This Return & Refund Policy does not exclude, restrict or modify any consumer right or remedy that cannot lawfully be excluded under the Consumer Protection Act, Electronic Communications and Transactions Act, or other applicable South African legislation.
If any provision of this policy conflicts with a mandatory provision of applicable law, the applicable law will prevail.